Contact Smartiflix
For the quickest route to a plan or setup conversation, contact Smartiflix through WhatsApp. Email is also available for longer questions or when you need to keep a written record. Use the contact details shown on this page and include your preferred reply method.
What to include in your message
- Your device brand and exact model.
- The operating system or software version, if known.
- Your country or region.
- The plan duration you are considering, if relevant.
- A short description of the question or problem.
- Your order reference when the question concerns an existing order.
Help with a 24-hour trial
Tell the team that you are interested in the 24-hour trial and share the device you plan to use. Ask the team to confirm trial availability, the activation process, the time window and any conditions. This helps ensure that you know what you are testing and when the trial period ends.
Setup and troubleshooting
For a setup issue, name the player application and copy the exact error message where possible. Explain whether the same device can access other internet services and whether the problem affects all content or only one item. If you send a screenshot, hide passwords, email addresses and other private information first.
Payment and order safety
Before paying, ask for the total amount, currency, payment route and confirmation of what the selected package includes. Do not send payment to a contact that differs from the official contact details without verifying it. Smartiflix support should not ask for your banking password, full card security code or one-time banking code.
Service problem and refund request
When a service problem occurs, contact support promptly and describe the steps already tried. The team will assess whether the issue can be fixed. If it cannot be resolved, you may request a refund under the stated refund policy. Keep relevant order information and support messages so the case can be reviewed.